I couldn’t be happier with the service provided by Rick from Anchor Heating & Air. From his initial greeting to the time he left after performing maintenance on our 5 units, he was everything you’d want a service provider to be. Not only did he perform the work with care and expertise, he explained what & why I needed to replace a few parts. He included photos he had taken inside my HVAC units to compare with industry standards to show the disparity.He left my home in the same order he found it and assured me he’d return ASAP with new parts. In under a week, the parts are in and I’m scheduled to have them I stalled.I welcome Rick back into my home anytime to continue to service our HVAC units. He is a wonderful asset to Anchor Heating & Air.
Jordan was very courteous and conscientious. He spent a lot of time checking and cleaning our systems. He gave us a very thorough update on the status of our heat pumps, including pictures.
Chase was punctual and extremely professional! Walked me through everything he was doing to my system and even advised me of a potential issue with my irrigation backflow setup! Highly recommend Anchor for your HVAC needs! Bonus! I was able to get this appointment the same day!
Very impressed with the work our technicians Pat & Haleigh completed at our home today! Our attic is not easy to access so they had a challenge but they made it seem easy! They were quick, professional, polite and it was overall a pleasant experience to have them install our unit! Anchor heating and Air was a great choice for us, and I would definitely recommend them to anyone needing a new system! From the beginning of the process to the end I'm very pleased!
This is the second time Jordan has performed the maintenance on my AC, super friendly, honest and really knowledgeable, I am not comfortable with anyone doing work at my house, but Jordan I am comfortable with
The previous HVAC company I had used for 4 years had become increasingly obnoxious about trying to up sell products and “improvements”. I began to dread their visits. So, I left them and hired Anchor Heating and Air. It was a great decision! I received excellent service and the tech, Ron, didn’t try to sell me anything. He was knowledgeable and friendly, explaining the system to me in ways I could understand. What a welcome change! I highly recommend Anchor Heating and Air.
Two visits. Both individuals were polite and courteous. They explained what they were going to do and explained what they found when finished. Excellent work!
Can we give 10 stars? lord I wish that was an option!!Story Time!Over the past few months my wife and I have had a few issues with our HVAC system. Not heating. Not cooling. Seemlingy something being off. We have had 2 different companies come out with anchor being our 3rd.1st company stated that all our problems would be fixed if we just get everything brand new! Why? because why not! And also that one day we will need all new duct work.2nd company stated that if we replace our filters more we should have no issues. Well...sounds simple...but too easy.And STILL we had issues. Finally we asked around and was told Anchor is the way to go.So let's start with Rick and Haleigh.within 1 hour they did more work than any of the other 2 companies combined. and in doing so found the issues that were causing us problems. took them a few more hours and BOOM. Consistent heat and air! amazing people and if you are lucky enough to meet them they will certainly treat you right!now let's talk today!Jack and his team arrived to look at our duct work because, see above, we were told how we need ALL new duct work right?within 1.5 hours they found issues that can be fixed without....guess what?..ALL NEW DUCT WORK!I am just blown away right now! no pun intended lolwithin 2 days anchor heating and air has my family for life. I will never tread anywhere else. finally a company that will be transparent, upfront, and solve problems WITH you. not make them up!love these guys and again if I could give 10 stars I would. HIGHLY recommend!
Every aspect of my experience with Anchor has been top-notch!We are pleased with the staff, responsiveness and especially the pricing! Anchor is a company you can trust to do honest work for honest wages.
Rick did an excellent job and was very friendly. Unfortunately he was unable to complete the task due to the manufacturer not returning a call he had made to them.
Excellent service. Brian was very knowledgeable and explained everything he was checking. Didn’t try to oversell anything but made suggestions on what to keep an eye on and what I might need down the road, plus a cost effective solution that would make sense now. Highly recommend!
Office staff were great communicators and responded quickly to questions and request for service appointments including texting me when service technician was on the way.The technician was very knowledgeable and summarized the appointment and the repair options thoroughly. The repair (part replacement) was quickly done since he had the part on the truck.I am thoroughly pleased with the level of service from Anchor and the employees I dealt with.
Anchor is fantastic! We have had plenty of neighbors recommend them and they are still happy with all of their services done in the neighborhood of Village Green!
I have worked with the Anchor team in many capacities over the last few years. Both David and Stephanie truly care about their community and go above and beyond to provide great service. They spend a ton of time and energy promoting the trades throughout various organizations in the US, and willingly give their time to the enrichment of other companies. There are not many companies that I would gladly refer to my older parents, but Anchor is one of them. 10/10
We called Anchor Heating and Air the day before Christmas Eve. What a pleasant experience! We had family coming in and our heating unit was making a noise. We were worried it could stop working. Rick Simmons was available and was at our house within an hour. He was obviously skilled and knowledgeable. He thoroughly checked it out and made sure all was OK. It was just the extra cold weather we were experiencing. Anchor was in constant contact after our initial call letting us know Rick’s experience, telling us about his great customer service and sending tracking info so we would know exactly when to expect him. Rick did a professional job for us and we would not only call on Anchor and Rick Simmons again but we highly recommend if anyone needs help with heating and air service to call them. You wont be disappointed.
This was the first time using Anchor since they acquired Green Dot in the Charleston area. I was super pleased and impressed with their HVAC PM service - from the ease of scheduling, to receiving confirmation, alerts tracking arrival of the technician, the tech service and communication and photos of work done on our equipment. Happy to recommend Anchor Heating and Air
Our service tech Brian Hardee was super great. Gave us an honest accessment of the issue and provided options. We felt that he was super helpful and sincere. Looking forward to getting a new AC unit soon. Thank you Brian 😊
Brandon and Adrian were excellent! They communicated the entire time and checked in with us on decisions along the way. Very happy with the results so far 🙌
Adrian and Brandon were my techs. They were professional and very neat. They did an awesome job installing a new system and informing me of all details. When they were done they cleaned up like they were never there. Thanks guys!!
We just had our air conditioner yearly cleaning done by Brian Hardee from Anchor Heating and Air Conditioning. He did an excellent job assessing our old unit and cleaning it up nicely. Anchor hires the nicest and thorough people. Very satisfied for 3rd year of service. You hire the best people! Thanks to Brian and Rick!
Cullen was great! He showed up on time, answered all of my questions, and was very knowledgeable about his job. I'm so glad we signed up for the maintenance program. It gives us a peace of mind going into spring.
Our air conditioning stopped working overnight and I placed a call first thing in the morning. A return call and a technician was at our house in a couple of hours. Rick was super polite and explained everything he was doing. Top notch company.
I have lived in Charleston all my life and been through many HVAC companies trying to find one like yours! Ron showed up on time, found the problem and fixed it. All the while, he explained what he did and even took pictures so I could see what he actually did! And I can better explain the whole process to my husband. It was an amazing experience and I appreciate the kindness and professionalism. Keep up the great work and I am excited to have a fabulous company that I can depend on for future service calls.
Service tech Doug is great and very thorough. He is always super friendly, knowledgeable, and trustworthy. I highly recommend this great local company for your HVAC needs!
Brandon and Adrian arrived at our house at 8am as promised, and proceeded to install our new heat pump. They worked efficiently, quietly and cleanly and were done by 2pm. In addition, they were personable and friendly and informative. They get five stars from us.
The technicians were very curious, respectful, and gave very detailed information as to what they were doing. Gave me options with the situation I had. I was very impressed.
Jordan arrived promptly a little bit early, was friendly, professional and careful to avoid tracking dirt in my house, did a thorough A/C checkup, explained the results, and left with minimal interruption to my day. Good value and excellent work.
So glad we hooked up with these guys for our service and repair needs. Fair prices and good honest work. Refreshing to still have that in today's world.
Jack and Ryan did an excellent job, discovering a few issues we had and conducting a dryer vent cleaning. We are very satisfied with the work they accomplished and the diagnosis of our HVAC issues.
Although I could not be present when my scheduled maintenance was performed I was totally impressed with the service I received. Rick was on time, very polite on the phone, and based on the time he was at my residence I have to say very thorough in the work performed. He called to explain his findings and even provided photos. I look forward to continuing my relationship with your company!
Great company, we are using them for our Kiawah rental. They are very responsive and good at keeping us updated on when they are coming out to the house.
This was a great experience using Anchor. They are fabulous! I have been a landlord forever so I appreciate greatly how professional, friendly and on time they were. This was a tricky downtown Charleston installation high up on a roof and they were perfect.
I came home after the holidays to no heat. One call to Anchor and Rick met me at the house that afternoon and had the unit up and running in no time. The entire team was kind, courteous and knowledgeable. A really pleasant experience!
Called Anchor when 10 year old air conditioner went out. They responded quickly and found the problem. They presented me repair and replacement options. I optied for a new system, and scheduled an installation date. They arrived on time, and quickly installed the new system. I found both Anchor's office staff and technicians to be knowlegable, professional and extremely courteous. I can highly recommend them.
Anchor Heating and Air's Technician Cullen Rahman was delayed due to high traffic, but call before the appointed time to inform us, which is not usual with other companies.Cullen was polite, knowledgeable and efficient. Even though is was raining, he maintained a very professional attitude and completed the task efficiently.I would highly recommend Anchor Heating and Air for all your HVAC needs.
If I could give more than 5 stars, I would! You start off with owners who care about their customers, community, and employees. You mix in their employees who take the time to explain everything they're doing and to actually do the job thoroughly without cutting corners. And then, to constantly give back to the community...This is the recipe for success! You can't go wrong with selecting Anchor for all your HVAC needs!
Amazing service, excellent communication once we made our initial call for service, detailed report of everything that needed to be done to fix our problem, service with a smile always and extremely punctual, highly recommended!
Anchor Heating and Air is the best!! We have a summer home down in the Daniel Island area, and they provide all of the maintenance for our heating and air conditioning system. No matter what time of year it is, our system works great, and their team is such a joy to work with! I highly recommend them for all of your AC maintenance needs.